Terms & Conditions

Last updated: 7 November 2026

These terms apply to your use of this website and to orders placed with MiRELE.

Who we are

How ordering works

This website presents our jewelry, but you cannot complete a purchase on it. To order, send us an inquiry. An order is made only when we have both confirmed it in writing, after we have told you the total price, the payment terms and the date and method of delivery.

Before or at delivery, we will give you a written document with the seller's details, the item's main features, the price and payment terms, how to cancel, the manufacturer and country of production, and the warranty.

Our jewelry

The metal options, materials, measurements and estimated weight of each piece are listed on its page. The weight shown is an estimate for one earring, including its stones, and can vary slightly between pieces. Pieces in the current collection are sold without a gemological certificate. Our pieces are finished by hand and include natural materials such as gemstones and pearls, so color, shape and texture can vary slightly from piece to piece and from the photographs, which are for illustration and show yellow gold. Screens also show color differently.

Prices and payment

Prices on this website are listed in US dollars and include VAT where it applies. Our written confirmation will state the full price you pay to us, including shipping and any other charge we collect.

Production time

Unless we tell you otherwise, each piece is made to order and is ready to ship about 2 to 3 weeks after we receive your payment. Our written confirmation will state the delivery date. If you need a piece for a particular occasion, please order early and tell us the date, since production or shipping can occasionally take longer than planned.

Import duties and taxes outside Israel

For orders delivered outside Israel, all import duties, customs fees and local VAT or sales tax in the destination country are the buyer's responsibility. They are not included in our price, and the carrier or customs authority may collect them from you before delivery. We cannot predict these amounts, so please check them with your local customs office before you order.

Shipping and delivery

We ship by insured, tracked courier, and a signature is required on delivery. We will confirm the delivery date, method and cost in writing before you order. The risk of loss or damage passes to you when you or someone you name signs for the package. Until then, it remains with us.

Once your order ships, we send you a tracking number so you can follow it. Deliveries abroad usually arrive within 3 to 5 business days of dispatch, in addition to the production time. Remote areas can take longer, and delivery may occasionally take a few extra days because of delays beyond our control.

All shipments are fully insured. If your package arrives damaged, please contact us and we will guide you through the next steps.

Changes and cancellations

You can change or cancel an order at no charge within 24 hours of our written confirmation. After that, please tell us as soon as you can. We will let you know whether a change, such as a different metal, can still be made and what it would cost before we make it.

Cancelling your order

Personalized pieces cannot be cancelled or returned. This covers items made to your own specifications or clearly personalized, such as engraving, custom sizing or a custom design, except where they are defective. We will tell you in writing before you order if a piece falls into this category.

Your cancellation rights depend on where the item is delivered.

Customers in Israel

When you can cancel. Within 14 days of receiving the item or the written document described above, whichever is later.

How to cancel. Write to [email protected] or send a letter to the address above, including your name and the order details.

If you change your mind. We will refund what you paid within 14 days of receiving your notice, less a cancellation fee of up to 5% of the price or NIS 100, whichever is lower. You return the item to our place of business.

If we are at fault. If the item has a defect or is not what you ordered, please contact us and we will arrange its return at our expense. We will refund what you paid within 14 days of receiving your notice, with no cancellation fee.

Condition of returned items. Please return items with their packaging and documents where possible. If an item's condition has significantly worsened and its value has dropped, we may charge you for the difference.

Customers in the European Union and the United Kingdom

Right to withdraw. You can withdraw from your order within 14 days, without giving a reason. The period ends 14 days after the day you, or someone you name other than the carrier, receive the item. This applies whatever the price of the item.

How to withdraw. Tell us clearly before the period ends by writing to [email protected] or to the address above.

Refund. We will refund everything you paid us, including standard delivery costs, within 14 days of receiving your notice. We use the same payment method unless you agree otherwise. We may wait until we receive the item or proof that you sent it, whichever comes first. We do not refund import duties or taxes paid to third parties, though you may be able to reclaim them from the authority or carrier that collected them.

Returning the item. Send the item back within 14 days of telling us. You pay the direct cost of return, and we recommend an insured, tracked service. You are responsible for any loss in value caused by handling the item beyond what is needed to check what it is, its features and how it works.

Exception. This right does not apply to items made to your specifications or clearly personalized.

Customers elsewhere

You can cancel within 14 days of receiving the item, on the same terms as customers in Israel, except that the cancellation fee is USD 200.

Items that are not as described

Wherever you live, if an item is defective or does not match its description, please contact us and we will put it right at no cost to you.

Returns

Before sending anything back, please write to us so we can give you the return address and instructions. Please send the piece unworn and in its original condition, using an insured, tracked service. If the piece has a manufacturing defect or the problem is otherwise our responsibility, we pay for the return. If you simply changed your mind, you pay for the return.

Refunds

We will email you when your return arrives. Refunds go back to your original payment method unless we agree otherwise, within the time stated above for your region.

Warranty

Every MiRELE piece has a 1-year warranty from the day you receive it, covering defects in materials or craftsmanship.

The warranty does not cover accidental damage, such as stones, pearls or enamel broken or chipped through misuse, knocks or falls. Work on the piece by anyone other than MiRELE ends the warranty.

After the warranty ends, we can still repair your piece for a fee, which we will quote first.

Using this website

The photographs, designs, text, logo and other content on this site belong to MiRELE or its licensors. Please do not copy or use them commercially without our written permission. Please do not misuse the site or interfere with how it works.

Mailing list and privacy

We send marketing emails only to people who have agreed to receive them, and you can unsubscribe at any time. Our Privacy Policy explains how we handle personal information.

Law and courts

Israeli law applies to these terms, and disputes are heard in the courts of Israel. Customers abroad also keep the consumer rights of their own country.

Changes to these terms

We may update these terms from time to time. An order is governed by the version in effect when it was confirmed.

Customer service

We answer messages as soon as we can. The studio is closed on Fridays and Saturdays, so a message sent on those days will usually get a reply on Sunday.

Contact

For any question, write to [email protected].